Privacy Policy

This Privacy Policy explains how Joospin Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. It is written for players in Australia and aims to describe our approach in clear, practical terms. By using the website, you acknowledge that information may be handled as described below. If you do not agree with this approach, you should stop using the website and contact us about closing your account or making a privacy request.

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Information we may collect

Joospin Casino may handle information that you provide directly, information created when you use the website and information received from services that help us operate the casino. The amount and type of information can depend on the services you use, the actions you take and the checks required before or during your account relationship. We aim to collect information that is reasonably needed for legitimate operational, security and legal purposes.

In this article

Account and identity information

When you register or maintain an account, we may collect details such as your name, date of birth, residential information, username, login details and other information needed to manage the account. We may also keep records of communications with customer support, your preferences, account settings and information you provide when requesting help. Some information is needed to confirm that an account belongs to the person using it and to help protect the account from misuse.

Verification information

To support identity, age, security and anti-fraud checks, we may request verification documents or other information. This can include documents that help confirm your identity, address or payment activity. Verification information is used for the purposes for which it is collected, to protect the website and its users, and to meet applicable obligations. You should only provide genuine, current information and should avoid sending documents through channels that have not been approved for that purpose.

Payment and transaction information

We may record deposits, withdrawals, wagering activity, account balances, transaction dates, transaction status and related payment information. Payment providers may process card, bank or other payment details directly under their own privacy notices. Joospin Casino may receive information needed to confirm a payment, investigate a transaction, prevent fraud, resolve a dispute and maintain accurate account records. We do not ask you to publish payment details in public areas of the website.

Technical and usage information

When you access the website, we may collect technical details such as your IP address, browser type, operating system, device identifiers, language settings, referring pages, general location information, access times and information about how pages and features are used. This information can help us keep the website working, understand performance, identify unusual activity, troubleshoot problems and improve the player experience.

How we use information

Information may be used for the purposes below. The exact use depends on the nature of the information and your relationship with Joospin Casino. We may combine information from different sources where this is reasonably necessary for an operational, security, support or legal purpose.

To create, maintain and administer your player account.
To provide casino features, process requests and record account activity.
To confirm identity, age and account ownership where checks are required.
To process, verify and reconcile deposits, withdrawals and other transactions.
To detect, prevent and investigate fraud, money laundering, account takeover, collusion, abuse and other suspicious or unlawful activity.
To meet record-keeping, reporting, responsible gambling, security and other legal obligations that apply to an online gambling service.
To respond to questions, investigate complaints and provide customer support.
To protect the website, our systems, players and third-party service providers from security threats.
To monitor website performance, fix faults, test features and improve usability.
To send service messages, account notices, security alerts and other communications needed to administer your account.
To send marketing communications where permitted and where you have provided the required consent or where another lawful basis applies.

For example, account information, transaction records and technical data may be reviewed together when investigating a payment issue, suspected unauthorised access or unusual account activity. We do not use information for purposes that are incompatible with the reason it was collected without taking appropriate steps to inform you or obtain permission where this is required.

Marketing choices

If you receive promotional emails or similar marketing messages, you can withdraw your consent or change your preferences. Marketing messages should include an unsubscribe or preference option where appropriate. Stopping marketing does not stop important service communications, including messages about account security, transactions, verification or changes to the website. You can also ask us to stop using your information for direct marketing by contacting support@joospincasino.wtf.

Cookies and similar technologies

Joospin Casino may use cookies, pixels, local storage and similar technologies. These technologies are small files or signals that can be placed on your device when you visit the website. Some are necessary for basic functions, such as keeping you signed in, remembering security settings, supporting navigation and protecting sessions. Other technologies may help us understand website traffic, measure performance, remember preferences or improve content.

Cookies may be temporary and expire when you close your browser, or they may remain on your device for longer so that the website can recognise preferences on a later visit. Information collected through these technologies may include device details, browser settings, pages visited, approximate usage times and interactions with website features. This information can assist with site security, technical troubleshooting, analytics and service improvement.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website functions may not work correctly or your preferences may not be saved. Browser controls differ between devices and software, so you should review the settings and help information for the browser you use. Changing cookie settings does not necessarily delete information that was collected before the change.

Sharing, security and retention

Joospin Casino may share information with service providers and professional partners that help operate the website and support players. These parties may provide payment processing, identity and verification checks, fraud prevention, technical hosting, security monitoring, customer support, communications, analytics or other necessary services. They should receive only the information reasonably needed for their assigned function and should handle it according to appropriate confidentiality and security requirements.

Information may also be shared where this is necessary to protect players, enforce website terms, investigate suspected fraud or unlawful conduct, respond to a valid legal request, resolve a dispute or protect the rights, property and safety of Joospin Casino, its users or others. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate safeguards.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect information against loss, misuse, unauthorised access, alteration and disclosure. Measures may include access controls, account security processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee absolute security. You are responsible for keeping your login details confidential, using a secure device and notifying support promptly if you suspect that your account has been accessed without permission.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Retention depends on the type of record, why it was collected, security and dispute needs, and applicable obligations. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. This means that closing an account or asking for deletion may not result in every record being removed immediately. When information is no longer required, it will be securely deleted, anonymised or otherwise handled in an appropriate way.

Some providers or systems may process information in locations outside Australia. Where this occurs, appropriate steps should be taken to protect the information and to support the requirements that apply to its handling. Information may remain subject to access by courts, authorities or service providers in the location where it is processed.

Your privacy rights and how to contact us

Depending on the circumstances and the rules that apply to your request, you may have rights over personal information held about you. These rights are not always absolute, and an exception may apply where information must be retained, disclosure could affect another person, a request is unreasonable or a legal or security process would be compromised. We will assess requests fairly and may need to verify your identity before acting.

Access: ask for a copy of personal information we hold about you, together with general information about how it is used.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where there is no continuing reason or requirement to keep it. Some records may need to remain on file for legal, security, transaction or dispute purposes.
Marketing withdrawal: withdraw consent to marketing or ask us to stop using your information for direct promotional communications.
Questions or complaints: ask how your information has been handled or raise a concern about a privacy matter.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@joospincasino.wtf. Please explain what you are requesting and provide enough information for us to locate the relevant account or records. Do not include unnecessary payment details or sensitive documents in an ordinary message. We may ask for additional information through a safer verification process before providing access or making changes.

We aim to respond to privacy requests within a reasonable time. The time required can depend on the complexity of the request, the information involved and any identity or security checks. If we cannot complete a request, we will generally explain the reason, subject to restrictions that may apply. A request to delete information does not automatically close an account, cancel a transaction or remove records that must be retained.

Changes to this policy

This Privacy Policy may be updated when our services, technology, practices or obligations change. The updated version will apply from the date it is made available on the website, unless a different effective date is shown. We encourage players to review this page from time to time. If a change is important, we may provide an additional notice through the website or an account communication where appropriate. Continuing to use the website after an update indicates that you have read the revised policy.